Archive for the ‘Conversion’ Category

Software delivery on CD

Tuesday, December 21st, 2010

Really, who buys software on CD nowadays?

Well, you’d be surprised… For consumer products, this is still important. Many users still like to receive something “physical” in the mail.

And this happens to be even more true for my collector-type audience. You know, the type of people that still buy real books, DVDs and CDs (remember those?).

So we decided to try and see if we could enhance that “package in the mail” moment, by designing a nicer shipping package for our Collectorz.com software.
(Of course, we were also hoping to sell some more :-) )
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Top right

Sunday, October 24th, 2010

Through the years I have been experimenting with many different landing page designs and layouts. And there is one factor that’s consistently proving to improve conversion rates.

Or, to be more precise, consistently causes a decrease in conversions every time I stop doing it:

Having my main call-to-actions (Try and Buy) on the top right of the landing page

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Moving my online sales to GlobalCollect

Friday, October 22nd, 2010

Over the years, since 1996, we have been using quite a few different payment processors. I started out on Compuserve, quickly followed by: SWREG, Digibuy, RegNow, Plimus, eSellerate, PayPal and RBS WorldPay. PayPal has been a constant for many years, as we have always offered it as an extra payment method, through our own PayPal account.

In May 2006, we started using RBS WorldPay (called “Bibit” at the time) for our online sales. That’s more than 4 years using the same payment processor, a record for us :-) So… it’s about time we changed again. More »

Speaking at ESWC 2010, about “The Art of Testing”

Friday, October 15th, 2010

In about 3 weeks, on Saturday November 6, I will be speaking at the
10th European Software Conference in Vienna.

The session is called “The Art of Testing” and will be about A/B split testing. The focus will be on testing website designs, and I will discuss:

  • Introduction: Why you should be testing.
  • The tech stuff: How you can do simple A/B split tests and multivariate tests.
  • The fun stuff: What to test? What website changes should you focus on?

Two ten-year anniversaries

The conference in Vienna will be the 10th European Software Conference, but, as it happens, Collectorz.com is also celebrating its 10 year anniversary this November.

So we have decided to sponsor the “Pre-event meeting” on Friday night and all conference attendees are invited.

Drinks and finger food are on me :-)

See you there!

Software pricing : Standard and Pro editions

Monday, July 12th, 2010

Our Collectorz.com programs are all available in two editions: Standard and Pro. The Standard edition sells for $29.95 and is lacking a couple of “advanced” features compared to the $49.95 Pro edition.

We have been selling our software this way for a long time. Before we introduced these two pricing levels, we were selling our software for $29.95. Adding the more expensive Pro edition for $49.95 was a good way to increase the price without dropping the old price. After the change, about 80% of our customers started opting for the Pro edition, causing a nice jump in profits.

The presence of two editions also gives our visitors a choice. Price conscious customers can opt for the cheaper Standard edition. Buyers just looking for the best, regardless of price, can choose the Pro edition. The availability of choices helps to increase conversion rates.

As you can see in the image above, we have done something similar with our range of barcode scanners, a cheap CueCat for $19.95 as an entry level scanner, a deluxe laser scanner for $139.95, and a mid-level option for $79.95.

But offering multiple editions also has one drawback: it adds complexity. More »

Sign Up buttons: Red, Green or back to Blue?

Friday, June 4th, 2010

Last week, Dan McGrady reported how he improved his conversion rate by 72%. One of the things he did was changing his signup button from green to red. This alone gave him a 21% increase in conversion.

Interesting results, so I tried some experiments with the color of my own sign up buttons. More »

CD Delivery and Priority Support – Opt-in or Opt-out?

Tuesday, May 18th, 2010

Delivery on CD and Priority Support options, do you offer those up-sells “opt-in” or “opt-out”? In other words, when users click your Buy button, do you put these extras in their shopping cart automatically?

CD delivery companies (we have worked with SwiftCD and CustomCD) are always pushing us to have “Delivery on CD” pre-checked. Understandably, because this is bound to sell more CDs and thus bring them more business. And automatically adding a $10 Priority Support subscription is sure to result in more subscriptions to that service.

Sounds good, doesn’t it? Making more money on each sale, who can say no to that?
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