New website design – take two

The A/B split test for my new product page has been running for a week, but the new design isn’t working yet. The results after one week:

  • Sign Ups: 1.0% more
  • Sales: 17.1% less
  • Average Purchase: 3.0% higher
  • Total Profits: 14.8% less

I am especially disappointed with the Sign-Up conversion rate. It has increased, but only slightly. I was expecting more from the strong focus on the calls-to-action in the top section. Maybe having two CTAs there (try and buy) is not the way to go. Let’s tweak and then test again:
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A/B split test result: trial sign-ups are down, but profits are up?

After running an A/B split test, when the results are in, you always have to make the decision:
Do I switch to the new version or not?

If the difference in conversion is large, the decision is easy: just switch to the best version.
If the difference is small, the decision may be harder, but then again, which way you go doesn’t matter much anyway.

However, I have just done an A/B test where the difference in results is large, but still it’s not clear whether I should stick with version A (my control), or switch to version B (my challenger). Here’s my test: Continue reading

A/B split test: cartoons vs photos

For the past 2 years, our Movie Collector product page has shown a picture of me standing in front of my own DVD collection. Similarly, the Book Collector home had a picture of my wife Sytske and her book collection.

But then we had nice cartoon characters created, mainly for use in advertising material. Being happy with the results, we thought: let’s use these characters on our product home pages too. It would improve the “after-ad-click” recognition of the visuals and of course, it just looked nice.

So we replaced the photos with the cartoon characters, without split-testing.

Recently, while staring at our website, I started wondering: was this really a good idea? The cartoons may look nice but do they really work better than the photos?

So I finally did the A/B split-test: Cartoons (A) vs Photos (B). Continue reading

How to sell more stuff to your existing customers

If you have been selling software for a while, you have probably built a considerable customer database. But to what extend are you taking advantage of that important asset?

How can you sell more stuff to your existing customers?

But before we move on to the HOW, let me first give you 3 reasons WHY you should sell more to your existing customers and some ideas on WHAT you could sell to them.

(this is a reworked and updated version of my presentation at the European Software Conference in London, November 2011)
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Using remarketing to sell more software

Earlier this week, Dave Collins asked for feedback on remarketing. I have already posted some remarks in the comments under his blog post, but then I thought, why not write about my experience with remarketing in a longer blog post. So here it is.

First, a quick reminder of what remarketing is:

Remarketing is a cookie-based advertising system that lets you show your ads to people who have already visited your website.
Your ads can appear on any site that the user visits after visiting yours.

For example: A user visits my Movie Collector product page (it doesn’t matter where he came from, an ad, organic result, a link on another website, etc…). Now after he visits my website, this user goes on to browse the internet, visiting other websites. And suddenly everywhere he goes, he sees Movie Collector ads. Leaderboards, towers, inline rectangles, even little text ads. My ads are following him around the web.

One important thing to understand: remarketing ads do not only appear on websites related to your product, like your regular display network ads. No, they appear everywhere, on any site. Remarketing lets you target specific users on any site, as opposed to all users on specific sites.

Remarketing for software

I started using Remarketing for our software 2 years ago, when Adwords started offering it. Like most advertising and marketing tools, it didn’t work right out-of-the-box. It took a bit of tweaking and tuning to make it effective, but ultimately I found that remarketing can be a great fit for software vendors, especially if you use some kind of “try-before-you-buy” system.
Here’s some factors I played around with:

  • Message
  • Targeting, or: who to cookie?
  • Audience Membership Duration and Frequency Capping
  • Bidding type: CPC or CPA
  • Reducing the creepiness

Let’s discuss these one by one: Continue reading

Mobile app marketing problems

I love the mobile apps business. If done right, there’s a lot of money to be made here. At, we’ve been selling apps since May 2009 and it’s a big part of our business now.

However, from a software marketing perspective, I keep running into 3 main problems of the current mobile apps biz (one of which is App Store specific):

  • No customer information (App Store specific)
  • No ways to do coupon or bundle discounts
  • Low pricing levels

Here’s the full story on all three, including my suggested workarounds:

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Trying to get my Android apps live on Kindle Fire

The Kindle Fire is live and it’s a huge success. Even before launch, it was clear that this would be a hit, an Android tablet device at this price point, coming from Amazon.

I figured this could be a nice extra channel to sell our existing Android apps.
About a month ago, as a test, we created a special build of our CLZ Movies app and submitted it to the Amazon Appstore for review. Approval took 2 weeks, but it got approved in one go. So we quickly prepared builds of our other 4 apps and submitted them too, hoping to get them all live before the launch of the Kindle Fire on November 15. We just missed that deadline, but still, on November 17 we received the OK on the other 4 as well.

After which I proudly announced to my Facebook fans that our Android apps were now available for the new Kindle Fire. Some customers had been asking about apps for Kindle Fire, so I told our support guys that they could tell them the happy news.
In the meantime, we had already sold some copies of CLZ Movies through the Amazon Appstore, so things were looking good. Continue reading

Adwords tip: check the Geographic report

I have written about the importance of running your Adwords Geographic reports before, but in the meantime checking your geographic performance has become much easier, so let’s look at this again.

Nowadays, to view your campaign performance (impression, clicks, conversions) by country, you can just go to the Dimensions tab in your Adwords online interface and select GeoGraphic from the View list on the top left. Make sure to select a date range long enough to have substantial data (say the past 3 months). Continue reading